Notifications

What are Notifications?

Notification channels are a way to send alerts to external platforms like Discord and Slack when something requires action in your workspace. These alerts can be triggered by various events, such as a monitor going down, a new report being created, or a new incident being created.

Creating a Notification Channel

In order to create a notification channel, you need to have the admin role or higher in your workspace.

Head over to the admin panel and navigate to the Notifications section using the tabs on the navigation bar, from there you can click Create Channel to start the process of setting up a new notification channel.

Channel Types

Miru provides two types of Notification channels:

• Internal: Used to send alerts to your workspace members. They will contain all information about the event, and links to the admin dashboard so your team can take action quickly.
• External: Used to update your users in real-time in a platform they already use when something happens to a service they are using.

By default, Miru will send alerts via email to workspace members that have the admin role or higher, but sometimes this isn't enough and you'll want to be alerted in real-time in a platform your team is already using.

Optionally, you can create external channels that send alerts to your users when a service they use goes down, or when a new incident is created. This can keep your users informed as soon as possible in a way that is convenient for them.

Channel Events

There are multiple types of events that can trigger a notification, they are either automatic (e.g. monitor downtime detected) or manual (e.g. a new incident is created via the admin panel). You can find a list of all the events that can trigger a notification below.

Auto Incidents

Auto Incidents are a feature that automatically create an incident when a monitor goes down. You can find out more in the Auto Incidents section.

Scheduled Events

Incidents